Returns & order issues.

SOMETHING WRONG WITH YOUR ORDER?
If your coffee arrives damaged, incorrect, or with a product issue, contact us with your order number, a short description, and clear photos of the product and packaging where possible. We will review the information and explain the next steps.

RETURNING COFFEE
Coffee is a food product. Please contact us before sending anything back. Return eligibility and instructions depend on the issue; do not send products to a manufacturer or any address without instructions from Dorewyn Coffee.

CHANGES & CANCELLATIONS
Contact us promptly if you need to change or cancel an order. Changes may not be possible once preparation or shipment has begun.

REFUNDS
If a refund is approved, it will be issued to the original payment method. Your payment provider determines when the credit appears in your account.

This policy does not limit rights that cannot be excluded under applicable law.